Prices shown excl. VAT. Standard rate VAT is charged.
Please either click a question for the answer or, scroll down the page.
Do you offer Account Facilities? What Hire Periods are available? Is a Deposit payable? Is Value Added Tax included in the prices? What are the Methods of Payment? Will I need Proof of Identity? What are your Opening Hours? Do you have a Delivery Service? Is the equipment Reliable? What about Insurance? What about Safety? What is Safe-HIRE? Are Size Conversions accurate? What are your Terms and Conditions?
Yes, if you think you will be hiring from us frequently, please complete one of the following:
and either scan and email, fax, or post back to us. (Note: the forms open in a new window).
The form must be completed by:
In the case of a SOLE TRADER - The Proprietor For a PARTNERSHIP - A Partner For a LTD Co. / PLC - Director or Authorized person
If you have any queries regarding the form please telephone 0118 981 9619.
(Question List)
Most products can be hired by the day or the week.
Definitions are as follows:
* The weekend is a concessionary rate and cannot be combined with adjacent days e.g. Friday am to end of day on Sunday is charged as 3 days, as is Saturday thru Monday.
All bookings require a pre authorisation from a credit or debit card (cash is not acceptable). If you use cash or a different card to settle your account,, although we always release the pre-authorised amount immediately, it may not be released by your bank until several working days after the date of off-hire. The time delay depends on your bank.
No, VAT will be chargeable at the prevailing rate.
Account Customers - not normally required, but may be requested if equipment is signed for by somebody who is unknown to us. This is done to protect you, the account holder, as well as ourselves.
Non-Account Customers - All new customers will have to provide two forms of ID (One photographic, and one Utility bill with current address). All bookings require a pre authorisation from a credit or debit card.
N.B. A Passport is acceptable for personal ID but does not verify your address
Monday to Thursday: 7:30 am - 5:00 pm Friday: 7:30 am - 6:30 pm Saturday & Sunday: Closed.
Please read this .pdf document (updated May 20) for further information about your dealings with us during the Covid-19 pandemic.
We offer an economical delivery service for hire periods of 24 hours and longer. Due to logistics considerations, it is not normally available for the 4-hour hire period, although it may be possible in certain circumstances; please enquire when booking.
Please note that delivery charges are quoted excluding vat.
Prior to each hire all equipment is tested both for electrical safety and mechanical functionality.
We offer a Damage Waiver on most items. It costs 10% of the net hire charge and covers you against any accidental damage to our equipment. We also offer Hireguard which insures the customer against theft. The cost is 20% of the hired item or items and is effective only for the duration of that Hire.
County Hire Ltd is an Appointed Representative of Jelf Insurance Brokers Ltd (Reg No. 0837227) who is authorised and regulated by the Financial Conduct Authority (FCA). HAE Insurance Services and EHA Insurance Services are trading names of Jelf Insurance Brokers.
We are full members of the Hire Association of Europe (HAE), and have held their premier Safety Award continuously since 2002. (See "What is Safe-Hire?" below).
Inspection / testing - all equipment is inspected and tested, after each hire, for electrical and mechanical safety. Our safety procedures are regularly audited by an HAE inspector.
Safety Instruction - A safety instruction leaflet is issued with each item.
Personal Protection Equipment - we stock a comprehensive range of products including eye protectors, dust masks, gloves, ear defenders, workboots etc.
Safe-Hire is the premier safety and quality accreditation scheme for the equipment rental industry. It fosters high standards of safety and customer care in hire and rental businesses.
It assures you that we are a responsible, systematic and committed organisation providing safe, high quality and environmentally friendly equipment and service.
The scheme is voluntary, and participating companies go through a rigorous, annual assessment. If successful in attaining certification, they are then subjected to unannounced test hires. This ensures that the standards are maintained.
Where dual sizes are quoted, some conversions are approximated to the nearest commonly-used size.
Please see our Our Terms, which is a .pdf document that opens in a new window.
0118 981 9619
0118 981 9619