tel: 0118 981  96190118 981 9619

FAQ

site mapSite Map

Please either click a question for the answer or, scroll down the page.

Do you offer Account Facilities?
What Hire Periods are available?
Is a Deposit payable?
Is Value Added Tax included in the prices?
What are the Methods of Payment?
Will I need Proof of Identity?
What are your Opening Hours?
Do you have a Delivery Service?
Is the equipment Reliable?
What about Insurance?
What about Safety?
What is Safe-HIRE?
What is CHAS?
What is ARA?
Are Size Conversions accurate?
What are your Terms and Conditions?

Do you offer Account Facilities?

Yes, if you think you will be hiring from us frequently, please complete one of the following:

and either scan and email, fax, or post back to us. (Note: the forms open in a new window).

The form must be completed by:

In the case of a SOLE TRADER - The Proprietor
For a PARTNERSHIP - A Partner
For a LTD Co. / PLC - Director or Authorized person

If you have any queries regarding the form please telephone 0118 981 9619.

(Question List)

What Hire Periods are available?

Most products can be hired by the day or the week.

Definitions are as follows:

  • Minimum Hire - duration of 4 hours. Must be either a morning or an afternoon. Due to logistics considerations, delivery and collection is not normally available for the 4-hour hire period, although it may be possible in certain circumstances; please enquire when booking.
  • One Day - any period not exceeding 24 hours.
  • Weekend * - from 08:00 Saturday to 09:00 on the following Monday. If available, equipment can be collected on Friday afternoon.
  • Week - any period of 7 consecutive days, expiring at close of business on the 7th day, e.g. one week’s hire commencing on a Tuesday terminates at close of business on the following Monday.

* The weekend is a concessionary rate and cannot be combined with adjacent days e.g. Friday to Sunday is charged as 3 days.

(Question List)

Is a Deposit payable?

All bookings require a pre authorisation from a credit or debit card. If you use cash or a different card to settle your account, the pre authorisation amount will not be released until several working days after the date of off-hire depending on your bank.

(Question List)

Is Value Added Tax included in the prices?

No, VAT will be chargeable at the prevailing rate.

(Question List)

What are the Methods of Payment?
  • Monthly account (frequent users only)
  • Cash
  • Cheque (credit account holders only)
  • Debit or credit card (most major cards accepted)

(Question List)

Will I need Proof of Identity?

Account Customers - not normally required, but may be requested if equipment is signed for by somebody who is unknown to us. This is done to protect you, the account holder, as well as ourselves.

Non-Account Customers - All new customers will have to provide two forms of ID (One photographic, and one Utility bill with current address). All bookings require a pre authorisation from a credit or debit card.

N.B. A Passport is acceptable for personal ID but does not verify address

(Question List)

What are your Opening Hours?

Monday to Friday:
7:00am - 5:00pm

Saturday:
8:00am - 12:30pm

(Question List)

Do you have a Delivery Service?

We offer an economical delivery service for hire periods of 24 hours and longer. Due to logistics considerations, it is not normally available for the 4-hour hire period, although it may be possible in certain circumstances; please enquire when booking.

Please note that delivery charges are quoted excluding vat.

(Question List)

Is the equipment Reliable?

Prior to each hire all equipment is tested both for electrical safety and mechanical functionality.

(Question List)

What about Insurance?

Currently we offer a Damage Waiver on most items. It costs 10% of the net hire charge and covers you against any accidental damage to our equipment; it does not cover theft or loss.

(Question List)

What about Safety?

We are full members of the Hire Association of Europe (HAE), and have held their premier Safety Award continuously since 2002. (See "What is Safe-Hire?" below).

Inspection / testing - all equipment is inspected and tested, after each hire, for electrical and mechanical safety. Our safety procedures are regularly audited by an HAE inspector.

Safety Instruction - A safety instruction leaflet is issued with each item.

Personal Protection Equipment - we stock a comprehensive range of products including eye protectors, dust masks, gloves, ear defenders, workboots etc.

(Question List)

What is Safe-HIRE?

Safe-Hire is the premier safety and quality accreditation scheme for the equipment rental industry. It fosters high standards of safety and customer care in hire and rental businesses.

It assures you that we are a responsible, systematic and committed organisation providing safe, high quality and environmentally friendly equipment and service.

The scheme is voluntary, and participating companies go through a rigorous, annual assessment. If successful in attaining certification, they are then subjected to unannounced test hires. This ensures that the standards are maintained.

(Question List)

What is CHAS?

Local authority health and safety and procurement professionals, with the support of the Health and Safety Executive, have developed the Contractor Health and Safety assessment scheme (CHAS). The scheme is available for use by any public and private sector organizations to use when short-listing contractors, suppliers and consultants.

(Question List)

What is ARA?

ARA stands for American Rental Association. It is the industry body that represents equipment rental businesses in the USA, and is roughly equivalent to the Hire Association of Europe. We are members of ARA so that we can benefit from their vast experience in the rental industry, can have access to their knowledge bank and learn their methods of customer service.

(Question List)

Are Size Conversions accurate?

Where dual sizes are quoted, some conversions are approximated to the nearest commonly-used size.

(Question List)

What are your Terms and Conditions?

Please see our Our Terms, which is a .pdf document that opens in a new window.



security code


Open an Account

If you think you will be hiring from us frequently, please complete one of the following, as appropriate:

and either fax, or post back to us. (Note: the forms open in a new window).

To Read .PDF

Click the icon to download a free reader

get adobe reader

(Adobe web site opens in a new window)

Cards Accepted
master card, maestro, visa
deltaelectron
solo
  (Top Menu)  
: Welcome : Company Overview : FAQs : Service & Repairs : Online Shop :
: Our News : How To Guides : Our Team : Contact Us : Our Terms : Home : Mobile Site :
County Hire Ltd. Tool & Plant Rental, Tadley, Basingstoke, Newbury
© Copyright 2007-2015 County Hire Ltd. All Rights Reserved